We don't quote a full door replacement without seeing the opening - rough framing varies enough across the housing stock here, from 1930s builds to early-2000s construction, that a number given blind is a number we'd have to walk back. We also won't price a repair on a door we haven't inspected if there's visible track damage or if the panel's been hit; those jobs almost always turn into something bigger once we're looking at them directly.
With median household income in this area around $105,461, most people calling us aren't hunting for the cheapest possible fix - they want the repair done right the first time, which sometimes means telling a homeowner that patching an old door isn't worth it compared to replacing it. We'll say that plainly instead of running up a repair bill on hardware that's past its working life.
One limitation worth naming: if a part needs to be special-ordered for an older or less common door, that's not something we can promise same-day, and we'd rather tell you that up front than guess at a timeline we can't hold to.